Terms and Conditions WIN999 — Platform Usage Guidelines

01 Introduction and Acceptance of Terms

Welcome to win999, Malaysia's leading online entertainment platform. These Terms and Conditions constitute a legally binding agreement between you ("user" or "member") and win999 ("we", "Platform", or "company") regarding your use of all services, games, and features available on the win999.sx website and the official win999 mobile app.

By registering a new account, accessing the platform, making a deposit, using any game, or simply browsing WIN999 content, you are deemed to have read, understood, and agreed to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you do not agree with any part of these Terms and Conditions, you are advised not to use the WIN999 platform. Continued use following the publication of any amendments constitutes your acceptance of the updated terms.

02 Account Eligibility and Registration

To register and use the win999 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Be an individual acting on your own behalf, not on behalf of a third party.
• Not located in a region or country where the use of the win999 platform is prohibited by local law.
• Never previously banned or suspended by win999 under any name or account.
• Not suffering from uncontrolled gambling addiction without seeking professional help.

Each individual is only allowed to have one (1) active account at WIN999. Registering more than one account, whether using different names, email addresses, phone numbers, or payment details, is strictly prohibited and may result in the termination of all associated accounts along with forfeiture of balances and bonuses.

Win999 reserves the right to request identity verification documents (KYC) at any time, including a national ID, selfie photo, and proof of residence. Failure to submit the required documents within the stipulated timeframe may result in account suspension or termination.

03 Account Usage and Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. All activities that occur under your account are your responsibility, regardless of whether they were performed by you or by any third party who gains access to your account.

To keep your account secure, WIN999 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Not sharing login credentials with anyone, including family members.
• Ensure you log out after every session, especially when using a shared or public device.
• Notify the WIN999 support team immediately if you suspect your account has been accessed without authorisation.

Win999 will never request your password or sensitive information via email, live chat, or social media platforms. If you receive any such communication, it may be a phishing attempt and you should report it to us immediately.

04 Deposit and Withdrawal of Funds

Win999 supports a variety of deposit and withdrawal methods suited to the needs of Malaysian users, including local bank transfers, FPX, Touch 'n Go eWallet, Boost, GrabPay, and DuitNow QR. All transactions are processed through secure, high-standard payment channels.

Deposit conditions:

• The minimum deposit is RM 10 per transaction.
• Deposited funds must originate from legitimate sources and belong to the registered user.
• Win999 does not accept deposits from third parties or credit/debit cards not registered under the account holder's name.
• All deposits will be credited to your account within the timeframe specified for your chosen payment method.

Withdrawal conditions:

• The minimum withdrawal is RM 50 per transaction.
• Withdrawals will be processed to the bank account or digital wallet registered under the same user's name.
• Win999 reserves the right to request KYC verification before approving withdrawals, particularly for amounts exceeding certain limits.
• Withdrawal processing times range from 1 to 24 hours on business days, depending on the chosen payment method.
• Withdrawals suspected to be linked to money laundering or fraud will be held pending investigation.

05 Bonuses, Promotions and Loyalty Program

Win999 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the terms and rollover requirements specified in each promotional offer.

General bonus terms:

• Each bonus has specific rollover requirements that must be fulfilled before withdrawals are permitted.
• Bonuses may only be claimed once per eligible promotion, unless otherwise stated.
• Bonus abuse, including the use of betting strategies designed to meet rollover requirements without genuine risk (e.g., opposing wagers), may result in bonus cancellation.
• Win999 reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonuses may not be transferred between accounts or converted to cash unless the rollover requirements have been met.

The win999 Loyalty Program rewards members based on their gaming activity. Accumulated loyalty points can be redeemed for bonus credits or other exclusive benefits at the conversion rate set from time to time.

06 Game Rules and Outcomes

All games available on win999 — including slots, fish shooting, Live Casino, and Sports Betting — are operated in accordance with the rules set by their respective game providers and the win999 platform. Users are responsible for understanding the rules of each game before playing.

Game results are final and may not be contested unless there is conclusive evidence of a technical fault or system error. In verified cases of technical error, WIN999 reserves the right to void the affected round and return the wager to the user's account.

Win999 uses an independently audited Random Number Generator (RNG) system to ensure the fairness of every game. The Return to Player (RTP) rate for each game is as stated by the respective game provider and may vary by game title.

For Live Casino games, decisions made by the live dealer are final. In the event of a dispute, video recordings of the game session will serve as the primary reference for resolving any complaints.

07 Prohibited Activities and Restrictions

Win999 users are strictly prohibited from engaging in the following activities:

• Registering more than one account or using a false identity to register.
• Using automation software, bots, scripts, or any unauthorised tools to interact with the platform.
• Collaborating or conspiring with other users to manipulate game outcomes or exploit the bonus system.
• Attempting to hack, attack, or disrupt WIN999's technical infrastructure in any way.
• Using the WIN999 platform for money laundering or illegal financing activities.
• Abusing game features to gain an unfair advantage over other players.
• Spreading false or misleading information about WIN999 to other users.

08 WIN999 Liability Limits

Win999 strives to ensure the platform operates smoothly at all times. However, we cannot guarantee that our services will be free from technical disruptions, system errors, or outages beyond our control.

Win999 shall not be held liable for:

• Financial losses arising from service disruptions caused by scheduled or unscheduled system maintenance.
• Losses incurred due to the user's internet connection failure during an active game session.
• Losses resulting from the user's failure to safeguard their account credentials.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the WIN999 platform.
• Content or actions from third parties that may contact WIN999 users.

WIN999's maximum liability under any circumstances shall not exceed the total amount deposited by the user in the 30 days preceding the incident giving rise to the claim.

09 Account Suspension and Termination

Win999 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, for the following reasons:

• Breach of any part of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Account has been inactive for more than 12 consecutive months.
• Account closure request initiated by the user.

Users may request to close their own account at any time by contacting the win999 support team. Any valid balance in the account will be processed for withdrawal once all conditions are met and no outstanding issues remain.

In cases of account termination due to fraud or breach of terms, WIN999 reserves the right to withhold all associated balances, bonuses, and wins without any liability.

10 Amendment of Terms and Conditions

Win999 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the win999.sx website.

We will endeavour to notify users of significant changes via in-platform notifications or their registered email address. However, it remains the user's responsibility to review this page periodically to stay informed of the latest version of the Terms and Conditions.

Continued use of the win999 platform after any amendments to the terms are published constitutes your acceptance of the updated terms. If you disagree with the amendments, you have the right to close your account and withdraw any eligible balance.

11 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the WIN999 platform, our support team is available to assist you at all times.

You may reach us through the following channels:

• Live Chat: Available 24/7 directly through the win999 platform or our official mobile app.
• Email: [email protected] (response within 24 hours on business days).
• Telegram: Through WIN999's official support channels listed on the platform.

For complaints or disputes involving financial transactions or game outcomes, please provide your account details, the date of the incident, and any relevant supporting evidence when contacting us to help expedite the resolution process.

Win999 is committed to resolving all complaints fairly and transparently within a reasonable timeframe. We value every user's feedback as it helps us continually improve our service quality.